Bullying bailiffs who break the rules should face tough new regulation and be forced to wear cameras according to MPs.
A report by the House of Commons Justice committee has warned that the sector, which often deals with desperate people struggling with debt, is under-regulated.
They warn that the industry is “fragmented and hard to navigate for vulnerable people” and that there is a lack of oversight.
Under the proposed changes a new regulatory body would review fees charged to debtors, introduce an ombudsman for people to complain about their experiences and demand bailiffs to wear cameras to make their behaviour more transparent.
Chair of the Justice Committee, Bob Neill MP, said: “The system is confusing, particularly for the most vulnerable people in society.
“Complaints are important and must be investigated properly.